RETURN & REFUND POLICY

Thanks for shopping at https://www.cloudstudio.com.my.

Refunds will not be provided for any purchase. If the customer notices a mistake on his order. Such as a customer ordered wrong printing design then he/she can contact us and as soon as he/she receives the package they can send it back unopened and we will process an exchange for him/her satisfaction.

Orders will be processed within 24-48 hours and the customer will receive product within 10-15 days.

 

Returns (if applicable)

At CloudStudio.com.my we maintain a very high level of quality assurance. As we above mentioned we doesn’t offer any refunds after the purchase. But we offers return and exchange item to our customers if anything happened wrong by us. Such as any wrong item shipped or the wrong printing design.

 

Exchanges (if applicable)

For exchanges, once we receive the product and determine it. We will ship the new order out within 24-48 hours and will be received within 7-10 business days. Please note this is the only time that we will issue an exchange.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@cloudstudio.cc.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.